A true claim case

Trip cancellation due to grand father passed away unexpectedly. Do you know that this benefits will reimburse all the fees that you paid to agency? So, We always encourage you to take travel insurance when the time you confirmed air ticket.

Travel Delay

Japan was hit by Supertyphoon last month. A group of 22 pax travellers suffered from flight delayed for 36 hours. Accommodation, transport and refreshment will become your unexpected expenses due to flight delayed. Do you know Citylife's travel insurance will compensate RM200 every 6 hours up to a maximum RM 1200 delayed? Every traveller is entitle to claim RM1200 for the delay.

Luggage Damage

A report that you need to submit when you claims for luggage damge is Property Irregularity Report from Airline company. In the report will clearly described extent damage of the luggage. Here is the sample of the Property Irregularity Report.